FAQ
Frequently asked questions about ClickSync. Learn about triggers, mappings, rates, and webhook processing.
General & Technical Questions
What is ClickSync?
ClickSync is a WordPress plugin that automatically syncs WooCommerce order and customer events to your ClickUp Workspace. It acts as an automated CRM connector, transforming events like new orders or status transitions into actionable ClickUp tasks.
How fast do WooCommerce events sync to ClickUp?
ClickSync uses a secure queue processor that processes pending events every 5 minutes. This batched pattern ensures your API limits are respected, prevents duplicate entries during webhooks retries, and avoids hitting ClickUp's rate limits.
Does it impact my store's loading speed?
No. ClickSync runs completely asynchronously in the background. When an order is placed, WooCommerce triggers a background webhook dispatch via our WordPress client to our app server. The customer's frontend checkout experience is 100% unaffected.
What WooCommerce events can I sync?
We support a broad range of store triggers, including: new Orders, checkout pending drafts, Customer accounts, Refunds & Returns, order status modifications, and Order Notes.
How can I map custom order metadata?
With our Pro Plan, you can map any WooCommerce database variable directly. For custom metadata fields (like ACF or custom checkout fields), developers can filter the outgoing payload using the clicksync_order_payload filter hook in their theme's functions.php.
Where does ClickSync store its credentials?
ClickSync stores local site options (like the API secret key, trigger preferences, and log settings) in your site's standard wp_options table. ClickUp OAuth tokens are securely encrypted using AES-256-GCM and stored on our ClickSync Connect Cloud database to establish the bridge.
How do developers extend the sync logic?
We expose a rich set of WordPress actions and filters. For example, use clicksync_should_sync_order to bypass syncing specific orders, or clicksync_api_request_headers to override target headers.
What happens when I uninstall the plugin?
When you deactivate or delete ClickSync from your WordPress site, we run a cleanup hook that immediately deletes all your stored access tokens, sync mappings, and local session details from the database, ensuring zero leftover footprints.