Support & FAQ

Everything you need to get the most out of SumUp and Bagisto.

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Email Support

Configuration help, bugs, or general questions. We respond within 1 business day.

[email protected]
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Installation

Step-by-step technical guide for setting up the package on your server.

View Guide
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User Guide

Advanced details on checkout flows and refund management.

View Guide

Frequently Asked Questions

❓ The SumUp widget does not appear.

Ensure you have published the assets using php artisan vendor:publish --tag=sumup-assets and verify your API keys are correct for the active environment.

🚫 Orders are not being created after payment.

Check if your return URL is reachable and that the cart session hasn't expired. Verify your store's session configuration.

🔄 Does it support partial refunds?

Yes, you can initiate both full and partial refunds directly from the Bagisto admin order view.