Support & FAQ

Everything you need to get the most out of SumUp and Bagisto.

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Email Support

Configuration help, bugs, or general questions. We respond within 1 business day.

[email protected]
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Installation

Step-by-step technical guide for setting up the package on your server.

View Guide
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User Guide

Advanced details on checkout flows and refund management.

View Guide

Frequently Asked Questions

The SumUp widget does not appear.

Ensure you have published the assets using php artisan vendor:publish --tag=sumup-assets and verify your API keys are correct for the active environment.

🚫 Orders are not being created after payment.

Check if your return URL is reachable and that the cart session hasn't expired. Verify your store's session configuration.

🔄 Does it support partial refunds?

Yes, you can initiate both full and partial refunds directly from the Bagisto admin order view.